Returns & Refunds
RETURNS & EXCHANGE POLICY
Returns for refund are accepted on merchandise within 21 days of receiving your order.
Shipping & Handling Fee
US Customers - $30 Shipping & Handling Fee for returns per boot pair
Canadian Customers - $20 Shipping & Handling Fee for returns per boot pair
For returns on accessories both Canadian & US customers - $10 Shipping & Handling Fee
NO RETURNS for all other international customers.
We will provide you a return shipping label.
To return items they must be in their original condition - unused, unwashed and with all tags attached and associated packaging in original condition.
WRONG ADDRESS GIVEN OR CHANGE IN SHIPPING ADDRESS
If there is a change in address or you have provided us the wrong address in the shipping details, you will be charged a $25 fee as FedEx charges quite a large fee for changes in delivery address.
CONDITIONS FOR RETURN
Return postage will be at the buyers expense unless the items received are eligible for 'Faulty Refund'. In this case, KangooBoots will incur postage.
The return will be accepted where:
- A return request is submitted to our contact us page within 21 days of receiving your order
- Original proof of purchase packed with the item
- The items are in original condition and not worn, damaged, stained or washed
- All original packaging, tags and labels are fully intact
We recommend a tracked registered postal services, as we do not consider the goods 'Returned' until they have been safely received.